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Welcome, New Visitors!

About Us:

Thank you for visiting LiveStreamSex.net! Are you looking for the ultimate live sex experience with thousands of high definition video chat rooms and beautiful, amateur cam girls waiting to pleasure you? Look no further than our unlimited free video chats and real time, live sex shows!

Below, you will find answers to the most frequently asked questions we receive regarding our model community, how to behave in our chat rooms, the benefits of becoming a member and, of course, those pesky technical issues. If you have any additional questions, click

to chat with a live

Your Privacy & Security:

Your safety and satisfaction are top priorities on LiveStreamSex.net and we want to ensure you always feel secure when choosing us. Our contact information and physical address are available on this site for your reference and we are also accepted by Visa, MasterCard and Discover for secure purchase processing.

Due to the nature of the service we provide, we will always go to great lengths to make sure your purchases are completely discreet. We will contact you by email to address your concerns and comments and never send anything by physical mail. Our 24/7 support staff will behave professionally if you are required to contact our customer service for any issue. All transactions will appear as INOVEO.com on your credit card statement for discreet billing. If you would like more information regarding the nature of these transactions, please visit our payment provider websites:

www.INOVEO.com

For Your Added Privacy: Please be aware that we may be required to disclose information on joint credit card accounts if the second party is named on the account. For this reason, we recommend that you use a payment method that your significant other is not associated with. It is also recommended that you use a personal email address to keep your account confidential.

About our Models and Chat Behavior:

About Our Models:
If you're new to live sex shows and sex chat you're probably curious about the best part of the whole experience: those sexy webcam models!

The majority of our models are from Eastern Europe, Asia, and Latin American countries. Salaries in these countries are typically lower than in North America and Western Europe, so being a webcam model can help them make a good living. Most of our models are also students and work as models while they are going to school.

You will find all kinds of different models on our site, from beautiful amateurs, next door types and some seriously hot undiscovered talent. Most of our models are not porn stars or typical sex industry workers – they are just average open-minded people looking for fun and excitement. Many models and members become good friends and some even make real lasting connections. To keep our environment safe and fun, we ask that everyone always treat each other with respect.

Chat Behavior Tips:

Become a Member:
if you want to get to know a model... they'll be able to recognize you easily if you become a member and use the same chat nick name or "handle" each time you visit.

Go Private:
the more you take a model private, the more they will get to know you and respond to you when you visit them.

Don't expect them to fulfill too many requests in the free chat rooms, they are only allowed to show nudity and get hardcore in the private cam rooms. Plus, if you keep asking them to do the same thing and never take them private they'll likely become annoyed with you for not being serious and wasting their time.

Don't expect them to be your best friend right away. Some of the models are very compassionate and understanding when you are feeling stressed and need to vent but, just like in real life, it takes time to develop a good relationship.

Don't Ask For a Free Show:
Most models shy away from users who beg for free shows and focus their attention on serious members. If you ask for nudity or something hardcore for free, your requests are likely to go unanswered and, if you upset the model, you may be kicked from the chat room.

Be Patient:
English is not the first language of most of our cam models so please be patient with them. They usually know sexy words and are pretty good at putting things together but sometimes you may have to explain things to help them understand. Lots of models use the chat as an opportunity to learn English, especially slang...they are taught very formal English in school and will have a harder time understanding slang.

Chat Room Etiquette and Site Rules:

Please be aware that we DO NOT tolerate any:

  • Any rude behavior directed towards a model or another member / guest.

  • Spamming or promoting other websites through our chat rooms. Your affiliate id will be noted and reported to your sponsors, along with your I.P. address, date and the time of the occurrence which may result in you forfeiting your earnings.

  • No sharing of personal email addresses in the free chat.

  • The over usage of foreign language - please chat in English only.

  • Using bad language excessively or speaking more extremely than what a model is prepared to deal with.

You will be automatically kicked from a room for:

  • Abusive use of CAPS - Typing in caps is considered shouting in chat and, therefore, rude.

  • Repeating and Flooding - Repeating the same thing over and over again or repeatedly cutting and pasting text will get you automatically banned from the chat.

If you feel you have been kicked from a room for unfair reasons or wish to report a rude or abusive user, please contact a

Please note: Our models have the ability to kick guests / members from their rooms and, most of the time, this decision is left to their discretion.

Chat Room Emoticons:

Below, you will find the codes for all the smiley emoticons that are currently available for use in our model chat rooms.  Simply type a code into your chat message box (for example :-*) and it will appear as a smiley when you press enter.

:-)   Happy Go Lucky Smiley
;-)   Winking Smiley
:-*   Totally In Love Smiley
:-**   Kissing Smiley (animated!)
8-)   Cool Guy Smiley
:-P   Tongue On The Floor Smiley
:-o   Surprised Smiley
:-x   Confused Smiley
:-|   Emotionless Smiley
:-(   Sad Smiley
:'(   Crying Smiley
:-.   Sorry Smiley
:-z   Sleepy Smiley (animated!)

Remember: Please use these emoticons to compliment your conversation and do not flood the chat room by repeatedly displaying the same smilies. You will risk being kicked from the room for any abusive behavior or flooding.


Troubleshooting FAQs

Why can't I view any of your live videos?
The majority of the models on the site operate in Adobe Flash. To run the video stream you will need Adobe Flash Player 10 or above. If you do not have it installed on your computer, you can download it for free here:
http://www.adobe.com/products/flashplayer/

If installing Flash for the first time you may be asked to install the Adobe Flash Player Installer add-on at the very top of your screen (Please allow pop-ups during this installation process). Click on the pop-up link and select 'install ActiveX Control...' A pop up window to install the software will then appear. Click on 'Install' to continue.

Still not working? Please contact a live

What is the best browser to use when using your site?
For best results please make sure you're browsing with using Internet Explorer or Firefox using a DSL or cable modem on either an Intel Pentium II 450MHz or faster processor (or equivalent) and 128MB RAM if using a Windows based platform. Other browsers will work but the best results are found with Internet Explorer or Firefox. If you do not currently use these browsers, you can download them for free here:

http://www.microsoft.com/windows/ie/default.mspx
http://www.getfirefox.com

Do your models offer sound in their chat rooms?
The majority of our models offer sound, with the exception of those who do not use a microphone. To adjust the volume in a chat room, click on the volume icon on a model's video feed. If you do not hear any sound, simply ask the model politely if they are willing or able to make sound available.

Sound is available in free, full private, semi-private, member chat and daily theme shows.

I am having difficulties connecting to the chat – is it my firewall?
You might experience difficulties connecting to the chat if your browser security settings are too high or if you have a firewall. It is recommended that you adjust your settings in order to access the free chat.

I use a MAC – am I able to access your site?
Macintosh users may access our site with either a PowerPC G3 500MHz or an Intel Core Duo or faster processor with 128MB of RAM.

Do you have other technical questions that need answers?

Speak live with a

or you can contact us by email at support@inoveo.com

Two-Way Video Webcam Help:
LiveStreamSex.net offers a free cam-to-cam option for our members who have a webcam. You can use this 2-way video feature to chat and engage in a 1-on-1 private show with a model so you can view each other and make the experience more intense than a regular private show. Models may choose not to accept a user's cam request and will report inappropriate content. Please make sure to read the terms and conditions before entering Cam2Cam mode.

For more information on how to use the cam2cam feature in private shows, visit our Two-Way Video Webcam page.


Signup Step-by-Step Walkthrough:

For your reference and ease of use, here is a complete step-by-step walkthrough of how to become a free member on our site.

 

Step 1

Creating a basic account is free and easy. All you need to do is enter your desired username, password and email address directly into the header banners located at the top of our main pages or by clicking any join button or member feature on our site.

Please write down your login information and DO NOT share it with anyone else. You are responsible for the safekeeping of your username and password.

 

 

Step 2

Once your basic account is active, you will be asked to verify your account using your credit card. To create your account for free, select the $0.00 package. Your credit card will not be charged unless you choose to add a different deposit package.

 

 

Step 3

You will now be directed to our secure verification page where you can enter your credit card and billing address details to verify your account. Your credit card will not be charged unless you choose to add an introductory Token package valued greater than $0.00.

 

 

By verifying your account, you will automatically pass our age verification requirements and complete your account to receive unlimited lifetime member access.

 

Please be sure to read the terms and conditions and check the box once this is done. Upon successful verification of your membership, you will receive an automatic email confirmation at the address you provided. Please verify your junk mail folder and add our email to your list of accepted contacts.

 

If at any time you are experiencing a problem signing up please contact a

We are here to help 24 hours a day.

 

Once your free account has been created, you will need to get some Tokens enjoy a show with one of our models (1on1, semi-private, celebrity theme shows or member chat).

 

Just click on any of our "Add Tokens" links to add Tokens to your account.

 

Membership Types

There are 3 different membership levels on our site:

Regular Membership - $100 30-day limit:
When you join our site, you become a regular member and are allowed to spend up to $100 every 30 days. As a regular member, you also have the opportunity to upgrade your account to the Executive membership. Becoming an Executive is free and will add you 80 complimentary Tokens to use on any of our private, member chat or semi-private services that we offer.

Executive Membership - $1000 30-day limit:
To be approved for Executive membership, you will need to follow the instructions on the screen from the buy time page. Make sure your name, address and birth date are correct. If you are having difficulty upgrading please contact our customer service department. Note that it may take up to 3 business days to be approved for Executive. You will receive 80 free Tokens with your Executive membership!

Elite Membership - No spending limits!
This is like our SUPER Executive membership. With an Elite account you can spend as much as you like on our site without limitations. To be approved for Elite Membership you will need to print and sign the Elite user form and provide us a copy of your signed credit card (both sides) and an ID card with a picture. Please submit the required information by fax at 514-334-7088 or by email to csmanager@inoveo.com and as soon as we get the documents we will approve your Elite Membership.

 

Show Types

Free Chat
All of our models are available for free chat when they are not in member chat, performing a feature show or in a private session. Simply click on the model you'd like to chat with and you will enter their free room. In this space, you and our other guests may chat with the model and each other. Free chat is non-nude so models are not allowed to show any nudity whatsoever. The broadband video is free for our guests, however full screen videos are only available for members.

Member Chat:
This is one of the best ways to preview what a particular model can do. These chat rooms are members-only spaces where a model will offer nude chat and perform for multiple users at once. The models are instructed to take requests and the chats get hotter and more hardcore as more members join in the fun. Member Chats are always fully nude with the added value of toy and masturbation action. When a model finishes her member chat she is always available for private 1on1 sessions immediately afterward or will return to free chat.

Private Shows:
This is our most popular form of video chat. Simply take the model of your choosing into a private session where they will fulfill your fantasies and deepest desires in an intimate show just for you. Only you may chat with the model here so you can have them all to yourself. Anything is possible in the private 1on1 sessions but it is entirely up to the model what requests will be fulfilled.

Semi Private Shows:
This discounted option will allow you to "peep" in on private shows for a truly voyeur experience. While you cannot direct the action, chat with the model, or see what is being typed, you will see all the action at a greatly reduced rate

Daily Hardcore Theme Shows:
To add a little spunk to your junk, we offer 1 hour hardcore theme shows every day that feature one or more models doing any number of naughty things on cam - ABSOLUTELY FREE FOR OUR MEMBERS!

Special Live Events:
Tune into our special live events to interact with some of the top performers in porn today! All 1 hour special live events are available for the discounted rate of only 2 Tokens per minute!

 

Show Rates:

All of our shows are available at a Token-per-minute rate, using Tokens that you can purchase from our add Tokens page.

TYPE OF SHOWS Bronze
Silver
Gold
Diamond
Theme Show FREE
for members
FREE
for members
FREE
for members
FREE
for members
Special Live Events 2 2 2 2
Member Chat 5 8 10 15
Semi Private 5 5 5 5
Private 10 15 20 25

 

Accepted Payment Methods:

Credit Cards:
We accept Visa, MasterCard and Discover credit cards and Solo and Switch debit cards. Purchasing with a credit card is the fastest way to add Tokens to your account. Please note that for security reasons you cannot use your credit card outside the country from which it was issued.

Money Order:
You may send us an international money order to the address below. Your Tokens will be added to your account as soon as we have received and processed your money order. If you don't currently have an account, we will create you one. Please include your full name, email address and phone number with the money order. We will not contact you by phone due to the nature of the service we provide – your phone number is simply used for reference.

KBBH Entertainment Inc.
3300 Cote-Vertu
Suite 406
Montreal, Quebec
H4R 2B7 Canada

Echeck:
This option is available for U.S. residents only. It's exactly like a normal check, except that it's processed through the internet. When you use the e-check system for the first time, it can take up to 15 business days (3 weeks) to verify your account information. After your initial verification, it should only take 5-7 business days (about a week) for the e-check to be processed.

Wire Transfer:
We don't usually do this but if you are a good customer we can accept direct bank wire transfers. The minimum amount is 500$ USD. Contact csmanager@inoveo.com for more information.

 

Purchasing FAQs:

Why was my transaction declined?
If you try to purchase using a credit card and your transaction is declined you will receive an error code, for example 060013. Please report the error code to a live

and they will work with you to resolve the issue as quickly as possible.

Why was my transaction suspended?
If your transaction has been suspended, it will need to be verified by our staff. To make the process faster and to avoid your transaction ultimately being denied, you should contact our customer service line 1-866-448-9191 (toll free in CAN and USA) or our international number 1-514-527-8383.

I made a purchase but have not received any Tokens - where are they?
If you have successfully made a purchase and received the receipt by email but did not receive your Tokens please contact us immediately. If you did not receive a receipt this usually means the transaction was not completed. Note that the delay for e-checks is up to 15 business days the first time using this service and between 5 and 7 business days for any subsequent e-check purchases.

Have I reached my spending limit and what can I do to upgrade?
We have 3 different memberships on our site, each with different spending limits. If you have reached your limit, you may need to apply for a higher level of membership to add more Tokens during a 30 day span. Here are the limits for the 3 type of memberships.

Regular Member: $100 every 30 days.

Executive Member: $1000 every 30 days

Elite Member: Unlimited

If you would like to know more about our different memberships, please visit the Type of Membership section of our help pages.

I upgraded to Executive but I still haven't received my free Tokens yet!
Is your Executive application approved yet? You can see the status of your account by checking your account info on the site. It can take up to 3 business days to be approved for Executive. Note that you can only receive the free Tokens once on our system.

I need to contact you about a billing or membership issue – what do I do?
For any billing or membership related issues, please don't hesitate to contact us via any of the methods below. Our customer service department is open 24-7. Please have all necessary information ready prior to contacting us. You will need to supply your user name, the email address you supplied when joining the site, and your issue. Be advised it is not necessary to include your full credit card information when emailing our support, DO NOT include your full credit card info for help correspondence.

support@inoveo.com

1-866-448-9191
or 1-514-527-8383

KBBH Entertainment Inc.
3300 Cote-Vertu
Suite 406
Montreal, Quebec
H4R 2B7 Canada



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